Right of withdrawal

A Customer who is a consumer has the right to withdraw from the Sales Contract within 14 days without giving any reason. The period to withdraw from the Contract expires after 14 days from the day on which the Customer came into possession of the Product or on which a third party other than the carrier and indicated by the Customer came into possession of the Product.

To exercise the right of withdrawal, you must inform us, i.e. Ewelina Ostafin, who conducts a business activity under the name XYLON Ewelina Ostafin, by e-mail info@xylon.pl, of your decision to withdraw from the Sales Contract by an unequivocal statement sent by post or by e-mail to the addresses indicated above.

The Customer may use the template form of withdrawal from the contract which constitutes Attachment no. 1 to the Regulations of our Online Store. It is not obligatory to use the template form.

To keep the withdrawal period, it is sufficient for the Customer to send information on the exercise of their right of withdrawal before the withdrawal deadline expires.

We hereby inform that the right to withdraw from the Contract does not apply to Contracts specified in Article 38 of the Act of 30 May 2014 on Consumer Rights, among others, in relation to Contracts where the subject of the service is a non-prefabricated item, produced according to the Customer’s specifications or serving to satisfy their individual needs.

Effects of withdrawal from the Contract

In the case of withdrawal from this Contract, we will reimburse the Customer for all payments received from them, including the costs of delivery of the goods (with the exception of additional costs resulting from the method of delivery chosen by the Customer other than the least expensive usual method of delivery offered in our Online Store) immediately and in any case no later than 14 days from the day on which we were informed about the decision to exercise the right of withdrawal from this Contract. We will reimburse payments with the same payment methods as those used by the Customer in the original transaction, unless the customer has expressly agreed otherwise; in any case, the Customer will not incur any fees for this reimbursement.

Please be advised that we may withhold payment until we receive the Product or you provide us with proof of its return, whichever comes first.

Please send the Product back to the address: XYLON, ul. Hallera 39, 41-407 Imielin, immediately and in any case no later than 14 days from the date on which we were informed of the cancellation of the Sales Contract. The deadline is met if the Product is sent back before the period of 14 days lapses. We would like to inform that the Customer will be obliged to bear the direct costs of returning the goods.


Pursuant to Article 556 of the Act of 23 April 1964, Polish Civil Code, the Seller is responsible to the Customer if the sold Product has a physical or legal defect. The Seller is released from liability under the implied warranty if the Customer knew about the defect at the time of concluding the Contract.

Pursuant to Article 558 of the Polish Civil Code, when the Product is sold to a Customer who is not a consumer, the Seller’s liability under the implied warranty is excluded.

Delivery of the Product within the execution of the rights resulting from the implied warranty for defects is made at the expense of the Seller.

The Seller is liable under the implied warranty if a defect is found within two years from the date of delivery of the Product to the Customer.

A notification of Product defects should be sent by e-mail to the following address info@xylon.pl or in writing to the address of the Seller’s registered office.

If the sold item has a defect, the Customer may make a declaration of price reduction or withdrawal from the Contract, unless the Seller immediately and without excessive inconvenience for the Customer replaces the defective item with an item free of defects or removes the defect. This restriction does not apply if the item has already been replaced or repaired by the Seller or the Seller has failed to fulfill their obligation to replace the item with one free from defects or to remove the defect.

The Customer may, instead of the removal of a defect proposed by the Seller, demand replacement of the item with one free from defects or demand removal of the defect instead of the replacement of the item, unless bringing the item into conformity with the Contract in the manner chosen by the Customer is impossible or would require excessive costs in comparison with the manner proposed by the Seller.

The Customer cannot withdraw from the Contract if the defect is minor.

If it is necessary to assess physical defects the Product should be delivered to the address below: XYLON, ul. Hallera 39, 41-407 Imielin.

The Seller responds to the Customer’s request within 14 calendar days from the date of its receipt. Failure to consider the application within the specified deadline constitutes its acceptance.

The Seller covers the costs of removal of defects or replacement of the Product with a new one.

Files to download: 

  1. Contract Withdrawal Form

  2. Complaint Form